Return Policy

With Costoffs, you can be sure of consistent, world-class home&office products that meet the highest global quality and safety, delivered in spec and on time. In the event that you are not satisfied with your purchase, simply return it within 30 days from the date of delivery. Please keep in mind that all returns must be unused, unwashed and undamaged and all packaging, labels and tags must remain intact and be attached with the item.

Product Returns:

If you are unsatisfied for any reason with your purchase, you can initiate a return or exchange up to 30 days from the date of delivery.Please keep in mind that all returns must be unused, unwashed and undamaged and all packaging, labels and tags must remain intact and be attached with the item.

To initiate a return for an exchange or refund, please email us at info@costoffs.com or costoffs2020@gmail.com stating your reason of return and attach order number,images/video of the product. Once your request is approved, we may request the tracking numbers of your item(s).

If you cannot find what you’re looking for in our Return Policy, please visit our Contact Us page for additional customer service assistance.

Order Cancellations

Order Cancellation before Shipment:

If you need to cancel your order, you must cancel within 24 hours to receive a full refund.

Contact us via info@costoffs.com or costoffs2020@gmail.com  to have your order cancelled immediately. Please provide the order details, including order number, receiver's name and/or email address. Your refund will be processed within 3 business days.

Order Cancellation after Shipment:

If you need to cancel  after shipment is only valid to UPS ground delivery service and FedEx. Any Items delivered by truck, UPS surepost or USPS cannot be recalled. All orders must rejected at delivery. After receiving your returned item, the full refund will be credited back to your original payment within 3 business days.

Return Shipping Fee

After you receive your order, if it is not a return caused by our problem, the return shipping fee will be borne by the customer. If it is our problem, we will bear the return freight.

Return Address

A:1651 S Carlos Ave, Ontario, CA 91761
B:435 East Algonquin Road Arlington Heights, IL 60005
C:2 S Middlesex Ave, Ste B Monroe Township,NJ 08831

Choose the nearest warehouse from A,B or C.

Exchanges 

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds 

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

Once we’ve received the returned item, we will then process your total refund to your the original method of payment. Please note that all refunds are processed within 3 business days.