Return Policy

With Costoffs, you can be sure of consistent, world-class home&office products that meet the highest global quality and safety, delivered in spec and on time.

Product Returns

We recognize that sometimes an item may not meet your needs or simply does not fit with your décor. In the event that you are not satisfied with your purchase, simply return it within 30 days from the date of purchase. Please keep in mind that all returns must be unused, unwashed, and undamaged and all packaging, labels, and tags must remain intact and be attached with the item.

To initiate a return for an exchange or refund, please email us at stating your reason of return and attach order number, images/video of the product. Once your request is approved, we may request the tracking numbers of your item(s).

Order Cancellations

Order Cancellation before Shipment

If you need to cancel your order, you must cancel within 24 hours to receive a full refund.

To cancel your order, please contact our customer service at Please provide the order details, including order number, receiver's name and/or email address. Your refund will be processed within 3 business days.

Order Cancellation after Shipment

Cancellations after shipment are only valid to UPS ground delivery service and FedEx. Any items delivered by truck, UPS surepost or USPS cannot be recalled. All orders must be rejected at delivery.

Return Shipping Fee

After you receive your order, if it is not a return caused by our problem, the return shipping fee will be borne by the customer. If it is our problem, we will bear the return freight.

Return Address

A: 1532 S Vineyard Ave, Ontario, CA 91761
B: 80 Enterprises Ave South, Secaucus NJ, 07094

Choose the nearest warehouse from A or B.


The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

Once we’ve received the returned item, we will then process your total refund to your the original method of payment. Please note that all refunds are processed within 3 business days.